Managed IT support
We don’t believe that one size fits all, but we do believe in diamond standard support and awesome customer service…for everyone. We are proud to be our customers’ first port of call for all IT issues.
Only can we deliver proven technologies to help you drive your business forward, but we also provide you with day-to-day monitoring, management and support for all equipment and devices on your network.
Better still, we design our IT solutions so that they not only address your needs now but also have the ability to grow and evolve as you do. We provide innovation in a way that is manageable and digestible for our clients, and we are always prepared to support them when they are ready to take the next step.
Our comprehensive managed IT services include:
- Fully managed support for your entire IT infrastructure, including Apple Mac support.
- Hosted online backup & recovery
- Hosted anti-virus
- Proactive remote monitoring
- Hosted telephony
- Hosted email and file sharing
- Unlimited telephone, online and onsite support
- Network / Internet / Intranet / Extranet / LAN / WAN Support
- Guaranteed response times
- Restoration/reinstallation of network operating systems, major applications
- Weekly maintenance tasks
- Server file optimisations
- Monthly maintenance tasks
By offering the above, we ensure our customers have maximum protection and support when they need it. So if the worst happens, we’ll already have everything in place to ensure business returns to normal as soon as possible.
Our passion for constant improvement in providing superior IT solutions is coupled with our aim to earn the trust of and build long-term relationships with our clients. This is achieved through hard work, high-quality service and honest, professional advice. We always take the time to fully understand your IT systems, business needs and processes, as well as your exact requirements to ensure maximum up-time plus optimal performance and security from your IT network.
We pride ourselves in designing bespoke IT solutions, using our passion for information technology to create systems that work specifically for your business, whatever the shape or size.
High Tech IT offers a complete, ongoing support service including new software releases and the latest bug fixes. All our staff support Microsoft products and have been trained to at least minimum Microsoft Certified Professional (MCP) status. Maintenance Service Agreements are fixed-price contracts and include the following support services:
With our high calibre consultants, we are able to offer you up-to-date information and advice, to give you peace of mind that your system is being well managed and is cost-effective. A brighter future for managed services; with gold-standard support and awesome customer service.